Shipping & Returns

Shipping Policy

A little bird mail, packed with care by two artists in Southern California.

Processing Time
In-stock orders typically ship within 2 business days after payment, excluding weekends and U.S. public holidays. This is our processing time, not the delivery time. Preorders and made-to-order items follow the shipping timeline listed on their product pages.If we cannot ship within the stated timeframe, we’ll contact you with an updated estimate and the option to wait or cancel for a full refund. If we cannot obtain the required agreement to a delay, we’ll cancel and refund the unshipped order.

Shipping Rates
Free U.S. shipping on orders $49+. Other shipping charges and available delivery options are shown at checkout. Carrier delivery estimates are not guaranteed arrival dates.

Delayed, Lost, or Missing Packages
‍Carrier transit times and delivery operations are outside our control once a package is accepted.
+ Package delayed or missing? Email dg.meteor.studio@gmail.com with your order number. We’ll help investigate and submit a carrier claim where eligible.
+ Refunds and replacements are not automatic. Each case is reviewed based on tracking, carrier findings, insurance coverage, and applicable law.
+ Marked delivered? Check with household members, neighbors, and your building’s mail area, then contact the carrier for delivery details.
We generally do not refund or replace packages stolen after confirmed delivery or affected by an incorrect address supplied at checkout, except where required by law. This policy does not exclude responsibility for our fulfillment errors or limit your statutory rights.

Returns & Cancellations

Cancellations
Changed your mind? Please contact us as soon as possible. We can cancel and refund in-stock orders before they enter packing or fulfillment. Once fulfillment has started, we may be unable to cancel your order. For preorders and made-to-order items, any cancellation restrictions will be stated on the product page before purchase. These restrictions do not affect your rights if we cannot ship within the promised timeframe or if your order arrives damaged, defective, or incorrect.

Returns & Exchanges
We do not accept change-of-mind returns or exchanges, including requests for a different size, design, or item. Please check your selected options and any available size guide before ordering. If you need help choosing, you’re welcome to contact us before purchasing. This policy does not affect remedies for damaged, defective, incorrect, or missing items, or rights provided by applicable law.

A Problem With Your Order?
If an item arrives damaged or defective, or a delivered package contains incorrect items or is missing items from your order, please email dg.meteor.studio@gmail.com as soon as possible with:
+ Your order number
+ A short description of the issue
+ Photos of the item and packaging, where relevant
We’ll review the issue and arrange an appropriate replacement, missing-item shipment, or refund. If a return is needed because of our fulfillment error or a damaged or defective product, we’ll provide a prepaid return label and instructions. Please keep the item and packaging where possible. Opening an item does not prevent you from reporting damage or a defect.
Please contact us before returning any item. Unapproved returns may be refused, except where applicable law requires otherwise. For an entire package that is delayed or missing, please refer to our Shipping Policy.

Refunds
Approved refunds are issued promptly to your original payment method, within any timeframe required by applicable law. After a refund is issued, it typically takes 3–10 business days to appear, depending on your bank or payment provider.